Enigma Horsehair Jewellery
‎‎‎‏‏‎ ‎ENIGMA HORSEHAIR JEWELLERY
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Policies

Policies

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DELIVERY

Items are posted priority shipment with Royal Mail

  • UK shipments generally arrive within 3-5 days

  • European shipments generally arrive within 10-14 days.

  • US and Australia shipments usually arrive within 14 days.

I cannot be held responsible for any customs fees your country may apply or any delays in shipping due to customs or the postal service as obviously this is outside of my control. All items are boxed in a presentation case which is included in the shipping price.

REFUND POLICY

As all my items are bespoke and made to order I cannot accept cancellations or offer refunds from 48 hours of a purchase being made. Please check items on arrival. If there is a problem please contact me immediately. Most problems can be resolved through communication. Defective products may be returned for free repair or replacement within 28 days from the date of shipment. Free repair is available for the first 60 days from receipt of shipment, the purchaser is responsible for postage charges after the first 28 days.